Contact us

See how to contact Customer Service below.

COVID UPDATE:

Due to the resurgence of Covid, we are currently experiencing a reduction in team capacity. We are dealing with a large volume of queries at present and are doing our best to respond to all of our customers. We apologise if you have an outstanding query with us and we will be in touch with you as soon as possible.

For new enquiries, please contact us via email as our phone lines are very busy.

DELIVERY INFORMATION:

The resurgence of Covid has caused disruption to our distribution centre resulting in delays processing and fulfilling orders.
During the festive season please allow up to 10 days for delivery and click and collect.

For general queries please contact our online customer services team on 0818 303 062 or email onlinecustomerservices@brownthomas.ie or for loyalty related queries, please email loyalty@brownthomas.ie.

Online queries
Please email:
onlinecustomerservices@brownthomas.ie
Loyalty Line
Please email: loyalty@brownthomas.ie
Store Queries
Please email: storequeries@brownthomas.ie
Customer Service Opening Hours
Thursday 23rd Dec
09:00 - 21:00
Friday 24th Dec
08:00 - 18:00
Saturday 25th Dec
Closed
Sunday 26th Dec
10:00 - 18:00
Monday 27th Dec
10:00 - 18:00
Tuesday 28th Dec
10:00 - 18:00
Wednesday 29th Dec
10:00 - 18:00
Thursday 30th Dec
10:00 - 19:00
Friday 31st Dec
10:00 - 18:00
Saturday 1st Jan
11:00 - 18:00
Sunday 2nd Jan
11:00 - 18:00
Monday 3rd Jan
10:00 - 19:00
Alternatively please send us an email via the form below: